ANSWERS TO YOUR QUESTIONS
Product Information
GREAT QUESTION!!!! We could sit here all day talking about the numerous benefits of 100% natural merino wool over man made synthetics. Head over to our Why Merino? page for more information but before you head there think to yourself, would you prefer a cubic zirconia or a diamond?
Smart Merino garments are easy to care for. For more information head over to our Care Instructions Page for find out the Do's and Don'ts of looking after your new purchase.
All year round. Merino is an all year round fiber and that’s why we love it so much. With merino's natural ability to regulate body temperature it will keep you comfortable no matter the season. As it's breathable it will keep you feeling and smelling fresh no matter how many times you wear, just give it a chance to breath every now and then and you will be fresh as a daisy. Merino also offers great UV protection meaning you can spend longer in the sun doing the things you love. For more information head over to our Why Merino? Page
No, absolutely not. If you haven't tried merino before, you are in for a treat. One of the reasons we love this natural product so much is because it's soft, comfortable and ultra-lightweight. Merino fibres are much finer than standard wool fibres which is why it's perfect for wearing at any time.
It is not possible to die the wool white this is why you will find all merino products that say they are white are actually an off-white colour.
You can find this information here.
Shipping Questions
Yes, once your order has been fulfilled you will receive a tracking number.
Yes. Just make sure you make this clear when going thru the purchasing process.
For our https://www.smartmerino.co.uk we ship our orders from the UK. We use Amazon's super reliable FBA service to help fulfil our orders.
As we use Amazon to fulfill our UK orders and since BREXIT, we are only able to ship to customers in the UK. If you are in Europe, we recommend going to https://www.smartmerino.co.nz to place your order.
We offer a range of different shipping options including Free Shipping & Flat Rate Shipping for overnight deliveries. Head over to our Shipping & Returns Page
Purchasing Questions
Yes. When purchasing from our site we give you two options to pay, Shopify Payments & PayPal. Both of these payment options are PCI (Payment Card Industry) Compliant. This means that your purchasing via the most secure method available online. Once you have made your purchase we automatically accept your payment which gives us a fraud report, this helps to protect both us and you from fraudulent transactions.
All major credit & debit cards are accepted via PayPal's secure payment service. This includes Visa, MasterCard, American Express, Discover, JCB, Diner's Club, AfterPay and other leading payment options. NOTE: You can also complete the checkout process as a guest.
For more information on our return process pop over to our Shipping & Returns Page.
Yes. Gift Vouchers are a great option when purchasing for someone else that way you can take the hassle out of getting the sizing right. Keeping in mind though that we do not offer refunds on gift vouchers.
Yes. While we do our best to make as many products & sizes available we do sometimes keep some of our products offline to avoid disappointing customers when they are out of stock. If there is another style or size you are interested in, let us know and we will see what we can do.
Yes. Drop us a message using our Contact Us page detailing what you are interested in selling and we will be in touch to discuss it further.
If an item is showing as out of stock it means that we are only temporarily out of stock for this particular product and we are likely racing to get our next production thru. Come back in a couple of days to see if it is back in stock and we will be happy to take your order. If it is still not showing up, please do contact us via our Contact Us page for an update.
Manufacturing Questions
With this process we are able to keep our prices down and pass the savings on to you. Our farmers are experts at what they do, they have been breading merino sheep for generations and are making this perfect natural wonder material available to us. We then do what we do best, we design, test and then make the products available to you once we are happy with the product that we want to offer.
Absolutely. We pride ourselves in sourcing our merino from suppliers and buyers that follow practises that ensure their sheep are treated humanely. Sheep welfare is greatly important. Our merino comes from growers who treat sheep with care and compassion, do not use mulesing with their sheep.
Yes. At Smart Merino we have a high ethical standard when it comes to our end to end process. This means that every person or sheep who has touched these products from concept, to shearing, to manufacturing, to shipping are all looked after very well.
