SHIPPING & RETURNS

Shipping

Shipping within the United Kingdom (Inc. Channel Islands & Northern Ireland)
  • Free Shipping on orders over £49
  • £6 flat rate for orders under £49
  • We use Amazon to fulfil our orders in UK & Europe so you should receive you order within 3 to 5 working days of the order date.

    Shipping to the Rest of Europe
  • Free Shipping on orders over £99
  • £10 flat rate for orders under £99
  • Shipping is available to 26 countries in Europe*. Orders should arrive within 3 and 12 working days of the order date for deliveries in Europe.

    *Germany, France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Republic of Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden

     


    We offer shipping to many more countries around the world including, North America, Asia, Africa & Other European countries that are not listed above. These orders are fulfilled from New Zealand, the home of Smart Merino. Head over to https://www.smartmerino.co.nz to find the product that suits you!



    Returns & Exchanges

    RETURNS, REFUNDS & EXCHANGES

    If you are not entirely satisfied with your purchase, we're here to help.

    Please contact us within 14 days since the date you received items to initiate the return process.

    To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, this includes your item being in its original packaging.

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you using the original payment method.

    CHANGE OF MIND

    If you do have a change of mind with your purchase, you can return your item or exchange the item, minus a restocking fee. It is the purchaser's responsibility to pay for return postage. To be eligible your item must be unused, unworn, the same condition it was received and in its original packaging.

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you using the original payment method.

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